Step 1: Submit Ticket
❑ Go to https://ibsscorpsupport.zendesk.com/
❑ Click on “Submit New Ticket”
❑ Select “HR” from the drop-down menu in the “Please choose your
issue below” section.
❑ Under the “HR Help Topic” section please choose “Forms.”
❑ On the “Subject” section please enter “Update Direct Deposit Form Request –
Employee Name.”
❑ In the “Description” section please indicate that you would like to update/change
your Direct Deposit Form.
❑ Click on the “Submit” button at the bottom of your screen.
Step 2: New Direct Deposit Form Update
❑ Upon receipt of the ticket request an HR team member will send you an
“acknowledgement email for your ticket request.”
❑ The HR team member will assign you the “Direct Deposit Form” via a
task assignment in BambooHR.
❑ When you receive the BambooHR task assignment via email, please complete
the new direct deposit form attached to the task by the due date required.
Step 3: HR Hand-Off to Finance
❑ Once you have completed the form as required within the BambooHR task
assignment, the HR team member will transfer your ticket to the Finance
Department.
❑ Upon receipt of the ticket transfer the Finance Department takes approximately 1
to 3 business days to make the update of the Direct Deposit Form to the
employee’s financial profile. Please allow time for the update to take affect and
note any changes to direct deposit will most likely reflect in the following payroll
cycle/paycheck as necessary unless marked “urgent” by the employee.
❑ Then the Finance Department will close the ticket once the update/change has
been made for the employee.
❑ If an employee does not see the update reflected to their direct deposit or there is
any lingering issues pertaining to the specific ticket request, please re-open the
ticket with the ticketing system by going to https://ibsscorpsupport.zendesk.com/
and clicking on the “Requests” section under your profile.