Benefit Information
Eligibility Criteria:
• Full-time employees
• Upon completion of your first 90 days of employment, you are eligible for up to $3,000 per year for professional development.
• Examples: Certifications, University Courses, Online Courses, CEUs (courses/training hours are covered), Textbooks, Skill-Related Books, Study Materials, Training Courses, etc.
• Note: Maintenance fees for certifications are not qualified for coverage under this benefit.
Step 1: Submit Ticket
❑ Go to https://ibsscorpsupport.zendesk.com/
❑ Click on “Submit New Ticket”
❑ Select “HR” from the drop-down menu in the “Please choose your issue below” section.
❑ Under the “HR Help Topic” section please choose “Benefits” then select “Tuition Reimbursement.”
❑ On the “Subject” section please enter “Tuition Reimbursement Benefit Request – Employee Name.”
❑ In the “Description” section please indicate that you would like to take advantage of this benefit and confirm whether you have received approval from your manager.
❑ Click on the “Submit” button at the bottom of your screen.
Step 2: Tuition Reimbursement Agreement Form
❑ Upon receipt of the ticket request an HR team member will send you an “acknowledgement email for your ticket request.”
❑ Then the HR team member will request you confirm if your manager has approved the benefit request.
❑ The HR team member will assign you the “Tuition Reimbursement Agreement Form” and “Expense Reimbursement Form” via a task assignment in BambooHR.
❑ When you receive the BambooHR task assignment via email, please complete both forms attached to the task by the due date required.
❑ Please note that you will be required to upload a receipt(s) for the benefit expense as part of the BambooHR task assignment before a reimbursement can be issued.
Step 3: HR Hand-Off to Finance
❑ Once you have completed both forms as required within the BambooHR task assignment and uploaded the receipt(s), the HR team member will transfer your ticket to the Finance Department.
❑ Upon receipt of the ticket transfer the Finance Department takes approximately 5 to 7 business days to issue the reimbursement amount to the employee.
❑ Then the Finance Department will close the ticket once the reimbursement has been issued to the employee.
❑ If an employee does not receive the reimbursement or there is any lingering issues pertaining to the specific ticket request, please re-open the ticket with the ticketing system by going to https://ibsscorpsupport.zendesk.com/ and clicking on the “Requests” section under your profile.