Benefit Information
Eligibility Criteria:
• Full-time employees
• Must be enrolled in IBSS’ Medical Insurance Plan with CareFirst.
• This benefit excludes “co-pay” reimbursement. It only applies to medical bills.
• Explanation of Benefits (EOB) is required in order to issue reimbursement for benefit.
This document is provided by the
CareFirst insurance carrier via mail or within the CareFirst member service portal online.
Step 1: Submit Ticket
Go to https://ibsscorpsupport.zendesk.com/
Click on “Submit New Ticket”
Select “HR” from the drop-down menu in the “Please choose your issue below” section.
Under the “HR Help Topic” section please choose “Benefits” then select “Medical Deductible Reimbursement.”
On the “Subject” section please enter “Medical Deductible Reimbursement Benefit Request – Employee Name.”
In the “Description” section please indicate that you would like to take advantage of this benefit and confirm whether you have the “Explanation of Benefits (EOB)” documentation from the insurance carrier in your possession.
Click on the “Submit” button at the bottom of your screen.
Step 2: Medical Deductible Reimbursement Form
Upon receipt of the ticket request an HR team member will send you an “acknowledgement email for your ticket request.”
The HR team member will assign you the “Medical Deductible Reimbursement Form” via a task assignment in BambooHR.
When you receive the BambooHR task assignment via email, please complete the form attached to the task by the due date required.
Please note that you will be required to upload the Explanation of Benefits (EOB) for the benefit expense as part of the BambooHR task assignment before a reimbursement can be issued.
Step 3: HR Hand-Off to Finance
Once you have completed the form as required within the BambooHR task assignment and uploaded the Explanation of Benefits (EOB) document, the HR team member will transfer your ticket to the Finance Department.
Upon receipt of the ticket transfer the Finance Department takes approximately 5 to 7 business days to issue the reimbursement amount to the employee.
Then the Finance Department will close the ticket once the reimbursement has been issued to the employee.
If an employee does not receive the reimbursement or there is any lingering issues pertaining to the specific ticket request, please re-open the ticket with the ticketing system by going to https://ibsscorpsupport.zendesk.com/ and clicking on the “Requests” section under your profile.